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Privacy Policy

Royal Tiles Pty Ltd (“Royal Tiles”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase products from us online.

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our products and services to you. The types of personal information we may collect include:

  • Your name, address, email address, and telephone number;
  • Payment information (such as credit card details or other payment method information);
  • Delivery and billing addresses;
  • Details of products you have purchased or enquired about;
  • Information you provide when you contact us, create an account, or subscribe to our mailing list;
  • Any other information you provide to us through our website or customer service channels.

We may also collect information about your use of our website, including your IP address, browser type, and browsing behaviour, through the use of cookies and similar technologies.

2. Use of Personal Information

We use your personal information for purposes including:

  • Processing and fulfilling your orders;
  • Communicating with you about your orders, deliveries, or enquiries;
  • Providing customer support;
  • Sending you marketing communications (where you have consented or as permitted by law);
  • Improving our website, products, and services;
  • Complying with our legal obligations.

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and service providers (such as payment processors, delivery companies, and IT service providers) to the extent necessary to provide our products and services;
  • Third parties where required or authorised by law;
  • Any other party with your consent.

We do not sell or rent your personal information to third parties.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure servers, encryption, and other industry-standard security measures.

5. Access and Correction

You have the right to access the personal information we hold about you and to request correction if it is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details below.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.

7. Marketing Communications

If you have consented, we may send you marketing communications about our products, services, and promotions. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails or by contacting us.

8. Overseas Disclosure

We generally do not disclose your personal information to overseas recipients. If it becomes necessary to do so, we will take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:

Royal Tiles Pty Ltd
255 Parramatta Rd,Auburn NSW 2144
info@royaltiles.com.au
(02) 9748 0885

This Privacy Policy is effective as of 23 June  2025