Terms And Conditions Of Sale

Effective Date: 23 June 2025

Welcome to the Royal Tiles Pty Ltd website. These Terms and Conditions govern your use of our website and the purchase of tiles and related products (“Goods”) from us online. By accessing our website, browsing our product range, or placing an order with Royal Tiles Pty Ltd (referred to as “We” or “Us”), you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any other policies referenced herein.

Please read these Terms and Conditions carefully before making a purchase. They set out important information about your rights and obligations, including how we process orders, payment terms, product availability, delivery, and your rights under Australian Consumer Law(“ACL”). If you do not agree with any part of these Terms and Conditions, you should not use our website or place an order.

If you have any questions about these Terms and Conditions, please contact our customer service team before placing your order.

1. Privacy

Our Privacy Policy explains how We collect, use, and protect your personal information when you interact with our website or make a purchase. By placing an order and purchasing goods from Us via the Website, You consent to the processing described in the Privacy Policy and warrant that all personal information and data provided by You is accurate.

2. Amendments

Royal Tiles Pty Ltd reserves the right to update or amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this website. We recommend that you review this page regularly to stay informed of any updates.

3. Terms of Sale

By placing an order for Goods through our website (“Order”) you are making an offer to purchase the Goods listed in your cart, subject to these terms and conditions which We may accept or reject. Each Order you place which is accepted by Us will create a separate and binding agreement between you and us with respect to the supply of the Goods subject to these terms & conditions.

4. Payment Authorisation

You authorise Us to process payment for your order at the time of submission. Processing your payment does not constitute acceptance of your Order.

5. Order Acknowledgment

Upon receipt of your Order, we will send you an order acknowledgment email. This email confirms that We have received your order but does not constitute acceptance of your offer to purchase.

6. Acceptance and Contract Formation

A binding contract for the sale of Goods is only formed when We notify you (by email or other electronic means) that your Order has been accepted and the Goods have been dispatched or are ready for collection. If We are unable to accept your order (for example, due to insufficient stock or other reasons), We will notify you as soon as possible and refund any payment received.

7. Product Availability

All Orders for Goods are subject to stock availability. If some or all of the Goods you have ordered are unavailable, We will promptly inform you and refund the amount paid for the unavailable items to your original payment method.

8. Variations in Goods

Goods may vary in colour, shade, size, and texture due to manufacturing processes and We recommend you order sufficient quantities to complete your project, as We cannot and do not guarantee that subsequent batches of the Goods will not differ from the Goods purchased in an initial Order.

9. Delivery and Collection

We will notify you of the proposed date when your Goods will be ready for delivery or collection and will take all reasonable steps to have them available. Delivery or collection dates provided by us are estimates only and may be subject to change.

We will notify you of any significant delays.

We will not be liable for any delay or failure to deliver Goods due to circumstances beyond our reasonable control, including but not limited to shipping delays, third-party courier delays, supply chain disruptions, or adverse weather conditions.

Nothing in this clause limits your rights under the ACL, including any rights you may have in relation to the delivery of Goods within a reasonable time.

If you fail to collect or accept delivery of the Goods within the agreed timeframe, We reserve the right to charge reasonable storage fees.

We may also charge a restocking fee of 25% of the value of the Order for Orders cancelled or uncollected beyond the stipulated period, where such fee is reasonably necessary to cover our costs.

Collection of Goods

Pick up of your Goods can be arranged from our warehouse located at 32 Parramatta Rd, Lidcombe NSW 2141.

You must ensure that the vehicle can transport the Goods safely as we are not

responsible for any damage or loss once the Goods have been picked up except as

required by the ACL.

Delivery of Good

We will make all reasonable efforts to deliver the Goods to you at the specified delivery address and on or before the estimated delivery date provided at the time of order. Any delivery dates provided are estimates only and are not guaranteed.

You acknowledge that delivery delays may occur due to factors beyond our control, including but not limited to third-party courier delays, supply chain disruptions, or adverse weather conditions. Delivery delays do not entitle you to cancel the Order, refuse delivery, or claim compensation, except as provided for under the ACL.

We are not liable for any loss, damage, or expense suffered by you as a result of any delay in delivery, whether caused by us, our agents, third-party couriers, or any other cause beyond our reasonable control.

You are responsible for ensuring that the delivery location is accessible and suitable for the delivery vehicle, and that safe and adequate arrangements are in place for kerbside unloading of the Goods. We reserves the right to refuse delivery if, in our reasonable opinion, the delivery location is unsafe or unsuitable.

Risk in the Goods passes to you upon delivery to the specified address or upon collection by you or your agent, subject always to your rights under the ACL.

10. Responsibility for Goods and Inspection

Risk in the Goods passes to you upon collection from our warehouse by you or your nominated agent, or upon delivery to the specified address, subject always to your rights under the ACL.

Upon collection or delivery of the Goods, you (or your agent) should carefully inspect all Goods for any visible damage, defects, or discrepancies in quantity, colour, or type against the order and delivery documentation. If you identify any damage, defect, or discrepancy, you must notify us in writing, accompanied by photographic evidence, within a reasonable time after collection or delivery. You agree that seven (7) days is a reasonable time in which to notify Us and we reserve the right to reject any claims for damage, patent defects or discrepancies that are not noticed in that timeframe. Nothing in this clause limits or excludes your rights under the ACL, including your right to remedies for latent defects or other issues that are not reasonably discoverable at the time of delivery or collection.

Goods may exhibit natural variations in shade, pattern and texture. These are inherent characteristics and not considered defects.

If you arrange for a third party to collect or receive the Goods on your behalf, the

same inspection and notification process applies.

Acceptance of the Goods at the time of collection or delivery will be deemed to be

confirmation that the Goods are free from any visible damage or discrepancy, except

as notified in accordance with this clause. This does not affect your rights under the

ACL in relation to any defects or issues that are not reasonably apparent at the time

of collection or delivery.

11. Return of Goods and Refunds

We are not obliged to accept any Goods returned by you because you have changed your mind, made an incorrect selection or ordered to Goods in excess of your requirements however will consider accepting the Goods and give you a credit for the return of Goods on the following conditions:

a) You produce a copy of the invoice for the Goods when purchased;

b) You make a request for a return within seven (7) days from the delivery or pick-up date and return the goods to us within twenty-one (21) days of the delivery date;

c) The goods are in the same condition and packaging that they were in when they were purchased;

d) We have confirmed that the Goods purchased are in the same batch as those purchased.

We will not consider the return of any Goods which:

a) are not in the same condition and packaging that they were in when purchased;

b) are less than 3 square meters of product;

c) were samples, special or custom orders, natural stone or marble;

d) are discontinued lines or Goods purchased on sale.

Any credit given for Goods returned and accepted by us will be given at a rate equal to the purchase price for the Goods returned less a handling fee of 20% of the price paid for the goods returned and accepted where such fee is reasonably necessary to cover our costs.

12. Samples

You acknowledge that samples of Goods may vary in shade, pattern, design, tone and texture from later orders Goods due to batch variations.

12. Tile Visualiser

The Tile Visualiser creates a preview of how a tile may look in your room. It is an illustration only. Tile colour, pattern, size, finish and layout may differ from the actual product. Order samples and confirm specifications before purchasing.

Photos you upload are processed by a third-party automated image-processing service to create the preview. By uploading a photo you confirm you have permission to use it, and that it isn’t unlawful or offensive.

We may limit or refuse use of the Tile Visualiser at any time.

13. Installation

It is your responsibility and that of your tiler or installer to thoroughly inspect all tiles prior to installation. This inspection must include, but not be limited to, verification of the type, quantity, size, quality, aesthetics and appearance, shade, colour, layout pattern, suitability for the intended purpose, and any other relevant characteristics of the tiles.

Installation of the Goods will be deemed to constitute acceptance of the Goods only in respect of defects that would have been apparent on reasonable inspection prior to installation. Your rights under the ACL in respect of latent defects or defects not reasonably discoverable prior to installation are not affected by this clause.

14. Guarantees and Statutory Rights

To the fullest extent permitted by law, and subject always to your rights under the ACL, we exclude all warranties, conditions and representations not expressly stated in these Terms and Conditions.

15. Limitation of Liability

Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the ACL or any other applicable law which cannot lawfully be excluded, restricted, or modified.

To the extent permitted by law, and except as otherwise provided under the ACL:

We are not liable for any loss or damage (including indirect, incidental, or consequential loss or damage) arising out of or in connection with the use of our products, except to the extent that such loss or damage is a result of our negligence or wilful misconduct.

Where our liability for a breach of a guarantee under the ACL can be limited, our liability is limited, at our option, to:

(a) the replacement of the goods or the supply of equivalent goods;

(b) the repair of the goods;

(d) the payment of the cost of having the goods repaired.

16. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of New South Wales.

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For any questions or concerns regarding these Terms and Conditions, please contact Royal Tiles at:

●Phone: (02) 9748 0885

●Email: info@royaltiles.com.au

●Showroom Address: 255 Parramatta Rd, Auburn NSW 2144

●Warehouse Address: 32 Parramatta Rd, Lidcombe NSW 2141